1. Who this applies to
Everyone using Wobo, including a parent or guardian using a parent link, and anyone who opens a board or a progress page someone has shared with them.
2. Use Wobo for learning
Good uses include: asking about anything in a school syllabus, working through problems with Wobo, showing Wobo a homework question you are stuck on, having Wobo mark your working, going off on a tangent because a topic got interesting, and revising for an examination.
3. What is not allowed
Harm to people
- Using Wobo to bully, threaten, harass, or intimidate anyone.
- Asking Wobo to help you hurt yourself or someone else. If you are struggling, safety and content explains what Wobo does, and it is not a punishment.
- Uploading images of people who have not agreed to it, or anything sexual involving a minor, which we report to the authorities without exception.
Other people's information
- Putting someone else's personal information into Wobo: their photograph, their address, their identity documents, their medical details. Wobo will tell you this at the point where you attach a picture, and the rule holds everywhere.
- Trying to find out about a real person through Wobo.
Honesty in assessment
- Using Wobo during a live examination, an invigilated test, or any assessment where outside help is not allowed. Homework and revision are what Wobo is for; a live exam is not. If you are unsure, your school's rules decide.
- Passing off a board Wobo drew as your own unaided work where you have been asked for unaided work.
Breaking the product
- Trying to get around the safety rules, the age gates, the consent gates, or the usage allowances, including by prompt injection, by role-play framings, or by asking Wobo to pretend the rules do not apply.
- Trying to make Wobo reveal how it is built, what systems sit behind it, its internal instructions, or any credential.
- Automated access: scraping, crawling, bulk extraction of generated content, or driving the product with a script.
- Reverse engineering, decompiling, or working around technical protections, except to the narrow extent the law where you live says you may.
- Attacking the service: denial of service, probing for vulnerabilities without our permission, interfering with another account, or getting into anything you were not given access to. Responsible security research is welcome and has its own route, in section 6.
Taking the product
- Using Wobo's output to build a competing product, or to train another AI system.
- Reselling access, sharing one account across a class or a family beyond ordinary use, or renting your login out.
- Copying the product's design, character, or code, or presenting Wobo's material as your own product.
Money and identity
- Fraudulent payments, chargeback abuse, or gaming referrals, gifts and promotions with fake accounts.
- Pretending to be someone else, including pretending to be a parent giving consent, or pretending to be us.
The law
- Anything illegal where you are, or where we are.
4. Content Wobo will not produce
Set out in safety and content. Repeatedly pushing at those limits is itself a breach of this document, and the system notices patterns, not only single messages.
5. What happens if a rule is broken
We aim for the smallest response that fixes the problem.
| Situation | What we do |
|---|---|
| A first, minor problem | Wobo declines and explains why, in the moment. Nothing else happens |
| A pattern | a message to the account explaining what needs to stop |
| Something serious, or a pattern that does not stop | the feature involved is switched off, or the account is suspended |
| Danger to a child, illegal material, or an attack on the service | immediate suspension, and a report to the authorities where the law requires it |
For a learner under 18, we contact the parent or guardian where we have a way to and where doing so would not put the learner at risk.
You can appeal any of it by writing to support@heywobo.com. A person, not a system, reviews the appeal, and we will tell you the outcome and the reason.
6. Security research
If you think you have found a vulnerability, write to support@heywobo.com before you do anything else. Do not access another person's data, do not run tests that degrade the service for others, and give us reasonable time to fix it. We will not pursue good-faith research that follows those rules, and we will credit you if you want.
7. Reporting a problem
- Content that is wrong: write to support@heywobo.com. There is no flag control on the content itself; community and flags section 2 says what exists and what does not.
- Someone at risk, or behaviour that worries you: support@heywobo.com.
- Anything else: support@heywobo.com.